Terms of Business Effective 26th Jan 2021


Mortgage Options

These terms of business set out the general terms under which Mortgage Options will provide business
services to you as an individual private client of the firm. Please ensure you read these terms thoroughly and if you have any queries I will be happy to answer them. If any material changes are made to these terms we will notify you.


Authorisation with the Central Bank of Ireland

Mortgage Options (C6506) is regulated by the Central Bank of Ireland as an insurance intermediary under the European Communities (Insurance Mediation Regulations) 2005; as an Investment Intermediary under the Investment Intermediaries Act, 1995, as a Mortgage Intermediary authorised under the Consumer Credit Act 1995 and as a Mortgage Credit Intermediary under the European Union (Consumer Mortgage Credit Agreements) Regulations 2016. Copies of regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at www.centralbank.ie to verify our credentials.


Codes of Conduct

Mortgage Options are subject to the Consumer Protection Code, Minimum Competency Code & Fitness &
Probity Standards which offer protection to consumers. These codes can be found on the Central Bank’s
website www.centralbank.ie.


Our Services

Mortgage Options are a member of Brokers Ireland.

Our principal business is to provide advice and arrange transactions on behalf of clients in relation to serious illness, life assurance, income protection, pensions, savings, investments, and mortgages. A full list of insurers, product producers and lending agencies with which we deal is available on request.


Insurance Intermediary Services/Mortgage Intermediary Services

Mortgage Options acts as a broker which means that:
a) The principle regulated activities of the firm are provided on the basis of a fair analysis of the market, and
b) You have the option to pay in full for our services by means of a fee.


Fair Analysis

The concept of fair analysis is derived from the Insurance Mediation Directive. It describes the extent of the choice of products and providers offered by an intermediary within a particular category of life assurance, general insurance, mortgages, and/or a specialist area. The number of contracts and providers considered must be sufficiently large to enable an intermediary to recommend a product that would be adequate to meet a client’s needs.

The number of providers that constitutes ‘sufficiently large’ will vary depending on the number of providers operating in the market for a particular product or service and their relative importance in and share of that market. The extent of fair analysis must be such that could be reasonably expected of a professional conducting business, taking into account the accessibility of information and product placement to intermediaries and the cost of the search.
In order to ensure that the number of contracts and providers is sufficiently large to constitute a fair analysis of the market, we will consider the following criteria:

• the needs of the customer,
• the size of the customer order,
• the number of providers in the market that deal with brokers,
• the market share of each of those providers,
• the number of relevant products available from each provider,
• the availability of information about the products,
• the quality of the product and service provided by the provider,
• cost, and
• any other relevant consideration.

Investment Intermediary Services


Life & Pensions

Mortgage Options provides life assurance, pensions & investments on a fair analysis basis i.e. providing
services on the basis of a sufficiently large number of contracts and product producers available on the
market to enable us to make a recommendation, in accordance with professional criteria, regarding which
contract would be adequate to meet your needs.

We will provide assistance to you for any queries you may have in relation to the policies or in the event of a claim during the life of the policies and we will explain to you the various restrictions, conditions and
exclusions attached to your policy. However, it is your responsibility to read the policy documents, literature and brochures to ensure that you understand the nature of the policy cover; particularly in relation to PHI and serious illness policies.

Specifically, on the subject of permanent health insurance policies it is our policy to explain to you a) the
meaning of disability as defined in the policy; b) the benefits available under the policy; c) the general
exclusions that apply to the policy; and d) the reductions applied to the benefit where there are disability
payments from other sources.

For a serious illness policy, we will explain clearly to you the restrictions, conditions and general exclusions
that attach to that policy.



Through the lenders or other undertakings with which we hold an agency, Mortgage Options can provide advice on and arrange mortgage products from the following range: fixed-rate loans, variable rate mortgages, capital & interest mortgages, interest only mortgages, endowment mortgages, pension mortgages and residential investment property.

Mortgage Options provides mortgage advice on a fair analysis basis (providing services on the basis of a
sufficiently large number of contracts and product producers available on the market to enable the firm to
make a recommendation, in accordance with professional criteria, regarding which contract would be
adequate to meet your needs).

We will need to collect sufficient information from you before we can offer any advice on housing loans. This is due to the fact that a key issue in relation to mortgage advice is affordability. Such information should be produced promptly upon our request.


Disclosure of Information

Any failure to disclose material information may invalidate your claim and render your policy void.

Mortgage Options are remunerated by commission and other payments from product producers or lenders on the completion of business. You may choose to pay in full for our services by means of a fee. Where we receive recurring commission, this forms part of the remuneration of initial advice provided. We reserve the right to charge additional fees if the number of hours relating to on-going advice/assistance exceeds three hours.

In certain circumstances, it will be necessary to charge a fee for services provided. These are listed below for life, pensions & investments & non-life business. In other circumstances where fees are chargeable or where you choose to pay in full for our service by fee, we will notify you in writing in advance and agree the scale of fees to be charged if different from fees outlined below.

If we receive commission from a product provider, this may be offset against the fee which we will charge
you. Where the commission is greater than the fee due, the commission may become the amount payable to the firm unless an arrangement to the contrary is made.


Life, Pensions & Investments

If we receive commission from a product provider, this may be offset against the fee which we will charge
you. Where the commission is greater than the fee due, the commission will become the amount payable to the intermediary unless an arrangement to the contrary is made.



Mortgage Options may receive commission up to 1% (or whatever maximum is applicable) of the loan for
arranging mortgage finance. This commission is paid by the Mortgage Lender. The actual amount of
commission will be disclosed at a later stage in the ESIS (European Standardised Information Sheet) which will be forwarded to you. Information on the variation in levels of commission payable by the different creditors providing credit agreements being offered are available on request.

We may charge a fee of €150.00 for advising on a mortgage application, this fee is refundable when the
mortgage is drawn down within 6 months. This is not in any way an indication of mortgage/loan approval.

Please note that lenders may charge specific fees in certain circumstances and if this applies, these fees will be specified in your Loan Offer. You have the right to pay a fee separately and not include it in the loan. Typically, this situation arises in relation to specialist lending.


Ongoing Suitability: Investments

The firm’s services do not include ongoing suitability assessments.


Regular Reviews

It is in your best interest that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. You must advise us of those changes and request a review of the relevant policy so that we can ensure that you are provided with up to date advice and products best suited to your needs. Failure to contact us in relation to changes in your circumstances or failure to request a review, may result in you having insufficient insurance cover and/or inappropriate investments.


Conflicts of Interest

It is the policy of the firm to avoid conflicts of interest in providing services to you. However, where an
unavoidable conflict may arise we will advise you of this in writing before providing you with any service. If you have not been advised of any such conflict you are entitled to assume that none rises. A full copy of our conflicts of interest policy is available on request.


Default on payments by clients

Mortgage Options will exercise its legal rights to receive payments due to it from clients for business services provided. In particular, without limitation of the generality of the foregoing, the firm will seek reimbursement for all payments made to insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client.

Product producers may withdraw benefits or cover in the event of default on payments due under any
products arranged for you. We would refer you to policy documents or product terms for the details of such provisions.

Mortgage lenders may seek early repayment of a loan and interest if you default on your repayments. Your
home is at risk if you do not maintain your agreed repayments.



Whilst we are happy to receive verbal complaints, it would be preferable that any complaints are made in
writing. We will acknowledge your complaint within 5 business days and we will fully investigate it. We shall investigate the complaint as swiftly as possible and the complainant will receive an update on the complaint at intervals of not greater than 20 business days starting from the date on which the complaint is made. On completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of or response to your complaint you are entitled to refer the matter to the Financial Services & Pensions Ombudsman (FSPO). A full copy of our complaints procedure is available on request.


Data Protection

Mortgage Options complies with the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018

Mortgage Options are committed to protecting and respecting your privacy. We wish to be transparent on
how we process your data and show you that we are accountable with the GDPR in relation to not only
processing your data but ensuring you understand your rights as a customer.

The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Data Privacy Notice, this will be given to all our clients at the time of data collection.


Compensation Scheme

We are members of the Investor Compensation Scheme operated by the Investor Compensation Company Ltd. See below for details.

The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme and the
payment, in certain circumstances, of compensation to certain clients known as eligible investors) of
authorised investment firms, as defined in that Act. The Investor Compensation Company Ltd. (ICCL) was
established under the 1998 Act to operate such a compensation scheme and our firm is a member of this
scheme. Compensation may be payable where money or investment instruments owed or belonging to
clients and held, administered or managed by the firm cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so.

A right to compensation will arise only:

• If the client is an eligible investor as defined in the Act; and
• If it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and
• To the extent that the client’s loss is recognised for the purposes of the Act.

Where an entitlement to compensation is established, the compensation payable will be the lesser of:

• 90% of the amount of the client’s loss which is recognised for the purposes of the Investor Compensation Act, 1998; or
• Compensation of up to €20,000.

For further information, contact the Investor Compensation Company Ltd. at (01) 224 4955.


Brokers Ireland Compensation Fund

We are also members of the Brokers Ireland Compensation Fund. Subject to the rules of the scheme the
liabilities of its members firms up to a maximum of €100,000 per client (or €250,000 in aggregate) may be discharged by the fund on its behalf if the member firm is unable to do so, where the above detailed Investor Compensation Scheme has failed to adequately compensate any client of the member. Further details are available on request.